A survey of more than 1,000 parents who brought their children to either an urgent care clinic or a well care clinic during an 18-month period provided some insights into the association between parents' knowing the care provider's name and how satisfied they were with their visit.
A survey of more than 1,000 parents who brought their children to either an urgent-care clinic or a well-care clinic during an 18-month period provided some insights into the association between parents' knowing the care provider's name and how satisfied they were with the visit. The 3-page survey queried parents/guardians about the name of the physician who provided care, how difficult it was to park, whether a medical student was present during the visit, the visit length from arrival to departure, and whether they would "refer a friend to the practice" (a yes was considered indicative of parental satisfaction).
Of the entire sample, which comprised a diverse patient population, 92% of parents were satisfied with their visit. In the urgent-care clinic setting, knowing the physician's name increased the likelihood of parental satisfaction. In the well-care clinic setting, knowing the physician's name had no effect on parental satisfaction, however. For both settings, a longer visit time (median was 81 minutes) was significantly associated with dissatisfaction. In urgent care-but not well care-difficulty in parking was also significantly associated with parental dissatisfaction (Patel MR, et al. Clin Pediatr. 2010;49[6]:525-529).
Commentary
Trend talk: Increasing THC ingestions in pediatric emergency departments
October 4th 2024At the 2024 AAP National Conference, Steven Selbst, MD, highlighted the rise in accidental THC ingestions among children, urging pediatricians to counsel parents on the dangers of improperly stored THC gummies that resemble candy.