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Using EHRs to keep in touch with patients


How you can use your current electronic health record (EHR) to provide care to vulnerable patients.

When considering how to practice medicine during the COVID-19 pandemic, it’s possible that many clinicians aren’t considering how their electronic health record (EHR) can help, according to a recent report. One of the key ways is that EHRs can be used to generate lists of patients who are in groups that are high-risk for negative COVID-19 outcomes, such as diabetes or immunosuppressed. Clinicians can then reach out to patients to set up any necessary appointments to discuss the current health status or to provide necessary information to keep the patient safe.

For patients who aren’t in the high-risk groups, the EHR can be used to reach out and alleviate any anxieties. They can also be used to help prepare patients for initial telehealth visits. Becoming comfortable with these features as well as telehealth services will be necessary in the quest to provide quality care, as experts expect telehealth to become another avenue of care, particularly to reach patient populations that may not have been well served before the pandemic.

For more on this story, check out our sister publication Medical Economics.

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